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    Patient Tools
    Patient Tools  /  FAQs


    Providing helpful information to first-time visitors and current patients of our practice.

    What types of health insurance plans do you accept?

    For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, visit our Accepted Insurance page.

    What do I need to bring with me to my appointment?

    Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications, any films and reports of X-rays, MRIs or CT scans that you had recently, if necessary.

    What are some examples of emergency medical situations?

    An emergency generally involves an illness that is currently or potentially life threatening. Although this is not a complete list, here are examples of true emergency situations: chest pain, stroke symptoms, trouble breathing, sudden, severe pain, such as a headache or stomachache, head or back injuries, bleeding or vomiting that won't stop, loss of consciousness, poisoning, major burns and cuts, choking, an obviously crooked extremity after a fall or accident. Individuals experiencing any of these conditions should go to the nearest emergency room or call 911.

    What are advance directives?

    Novant Health practices support a patient's rights to make decisions about their medical care and treatment, especially in situations where they cannot make their wishes known. We have information available about advance directives, living wills and durable power of attorney. Ask our receptionist for copies of these important documents.

    Why is having a primary care physician so important?

    Choosing a primary care doctor is a great way to maintain exceptional health throughout the course of your life. In addition to treating acute illnesses, your primary care physician can partner with you to meet your long-term health goals and needs. Over time, this relationship can translate into continued health and enhanced quality of life.

    In order to see a specialist, do I need a referral from my primary care physician?

    To determine whether you need a referral from us before seeing a medical specialist, view the terms of your insurance plan. Often, this information is listed on the insurance card or can be obtained by calling the insurance company. Our medical providers can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist.

    How long does it take to obtain an appointment?

    Calling our office at the first sign of illness helps to ensure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same-day appointments for those requiring urgent care.

    What phone number can I call if I have a billing question?

    Billing questions can be directed to our customer service contact center at 1-844-266-8268, weekdays from 8 a.m. to 6 p.m.

    How do I have my medical records sent to another practice?

    To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records requires approximately two weeks for completion.