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    Patient Tools  /  Appointments

    Appointments

    Our office hours and guidelines for scheduling and canceling appointments.

    Office Hours

    Monday - Friday, 8 a.m. to 5 p.m.

    Walk-ins are welcomed.

    However, we prefer that you please call our office at 336-475-8121 during normal business hours to schedule an appointment. As a courtesy to all of our patients, please arrive on time so that we may keep waiting time to a minimum. New patients should arrive at least 15 minutes before their scheduled appointment to complete necessary medical history forms.

    Confirmation and Cancellation

    A phone call is received from our appointment reminder system, reminding you of your upcoming appointment. If unable to keep your scheduled appointment, call our office 24-hours in advance. Your phone call is critical in helping us provide continuous care to all of our valued patients. If you fail to give us notice of your cancellation, the following policy is enforced:

    First missed appointment:

    No charge

    Second missed appointment:

    $25.00 charge

    Third missed appointment:

    $25.00 charge and possible dismissal from Novant Health Thomasville Medical Associates

    Emergencies

    If you have an emergency while our office is closed, one of our physicians will be on-call and available. Call 336-475-8121 even if you think you might need to go to the emergency room. Dial 911 for a life-threatening situation that does not allow for time for you to call our office first.